Customer Service

We guarantee the quality and playability of every DVD you purchase from us. If your purchase arrives damaged or if you find that the disc is unplayable in your DVD player, we will replace it for free or give you a full refund. If you wish to return a DVD that you purchased, please email returns@decidetoplay.com or call 1-310-929-7048 to request a RETURN AUTHORIZATION number.

DAMAGE
If, upon receipt, you find that your order is not as it should be, please contact our customer service department immediately, using the contact information provided on this website. Any damage must be reported within seven (7) days of delivery. No replacements, allowances or credits will be given after this period.You must retain the original packaging to show proof of damage. We will schedule the inspection with the carrier and they have four weeks to schedule an inspection if necessary.

DUPLICATE ORDERS
All orders placed online are the customer's responsibility. We recommend that our customers never enter an order twice under any circumstances. If you are not sure if an order was submitted, please contact us. You can reach us by email at orders@decidetoplay.com or 1-310-929-7048. It may take several hours for us to be able to confirm whether an order is in our system. If a customer does submit an order twice we will verify the order with a confirmation email.

LATE ORDERS
If an order has not arrived by two weeks after the estimated delivery time stated on our website, please report it to us so we can track it. Any order older than 60 days from time of order cannot be tracked or replaced for any reason. You are responsible for letting us know if an item has not been received.

PAYMENT
We accept Master Card, Visa, American Express, Discover or money orders. Personal checks are accepted but the order is not shipped for 5 days to allow for clearance of the check.

All prices and payments are in U.S dollars.

PLACING ONLINE ORDER
Please review your order carefully before you submit it. If you have any questions about how to enter an order please call or email us before you place the order. You are responsible for the order if you provide incorrect or incomplete information.